IT resources

What to know, whom to contact

Log on credentials

You will get these from your teachers at the beginning of every course. Did they expire? Contact our IT technician Ricardo Guillén or our IT responsible Rafael Przybyszewski.

VPN

Here you will find guides to connect to Lund University VPN services:
https://luservicedesk.service-now.com/support_en?id=kb_category_en&kb_category=210e581e0fb52600aa7c7f5ce1050eba

Printing

Use our multifunctional printer Aurora, located in Geocentre I, room 217 (second floor, between Altocumulus and Cirrocumulus).

For the sake of the environment and taking care of our budget, we keep a printing quota system. The number of pages you get depend on what course you are taking. One page in black & white consumes one printing credit. One page in color consumes ten printing credits.

Unfortunately, print jobs over 20 pages will not print. Color print jobs over 3 pages will not print either. If you need to print that many pages, you will need to print them in batches.

Data storage

When logging in to any of our computers, you can access a network drive mapped as U:. It holds a maximum of 1 GB of data. If you need more storage space, please contact your teacher.

We do not back up our lab computers, but we do back up U: drives at regular intervals.

IT support

Printing, logging on, lab computers in need of service or complaining about license issues, opting in- or out of e-mailing lists

Log on to our case management system and create a ticket. Use your computer account to log in.

Login to our case management system

Help using ArcGIS, Matlab, IDRISI, PG Admin, ENVI

Contact your teacher.

Problems installing ArcGIS, or technical questions pertaining to our distance courses

Contact igeon tech: igeon-tech [at] igeon [dot] eu

Problem connecting to wireless networks

Contact LDC: servicedesk [at] lu [dot] se
or +46462229000 Mondays through Thursdays 8am - 5pm.

LDC support portal

Read more about wireless networks at Lund University.

Problems with your student account, or e-mail

Link to IT support at LU.

Problems with your private laptop or home computer

For Internet- or broadband connection issues, please contact your Internet Service Provider. For questions on coverage, contact your mobile carrier. For hardware issues, either contact the computer's manufacturer, or the store where you purchased it. For software issues, please contact the software vendor's support.